[Last Updated May 25th 2018]
What Information do we collect? When you register with us we will collect your registration details in order to process your order or your organisation’s application, and to administer the relevant accounts. We will collect information relating to your application, which may include personal information such as your name, title, company or organisation name, work e-mail and work phone number. We will also collect subsequent information provided when you use the account, and to keep a record of purchases or orders placed. We may also (for any visitor to our website) collect information about the domain from which you are visiting, and information regarding what pages you access. Those who engage in transactions with DKW are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, DKW collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with DKW.
You may notify DKW of any updates, amendments or corrections to your previously collected information by contacting us via the ‘My Account’ or ‘Contact’ section on this website.
Main uses of Information By registering with DKW you consent to our processing your information for the following purposes:
- to evaluate and enhance the provision of our commercial activities, which may involve a DKW representative contacting you;
- to carry out basic checks to ensure that your details are genuine to prevent fraudulent use of credit card information;
- market research, including statistical analysis of user behaviour which we may disclose to third parties in depersonalised aggregated form;
- in order to enable us to comply with any requirements imposed on us by law; and
- in order to send you periodic communications (this may include e-mail) about features, products and services, events and special offers.
- specifically, DKW discloses business ‘End User’ details, including contact names and addresses to Cisco UK, Hewlett-Packard Company UK, Riverbed Inc, and/or Netgear UK via their authorised distribution partners, namely; Tech Data UK Limited, Westcon Comstor UK Limited and/or Ingram Micro UK Limited for product registration warranty purposes.
What Information do we disclose? DKW does not disclose personally-identifying information other than as described below. Visitors can refuse to supply personally-identifying information with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics. DKW may collect statistics about the behaviour of visitors to its websites. DKW may display this information publicly or provide it to others. However, DKW does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information. DKW discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on DKW behalf or to provide services available at DKW websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using DKW websites, you consent to the transfer of such information to them. DKW will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, DKW discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when DKW believes in good faith that disclosure is reasonably necessary to protect the property or rights of DKW, third parties or the public at large. If you are a registered user of an DKW website and have supplied your email address, DKW may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with DKW and our products.
Security. DKW takes every reasonable precaution to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information with the aid of encryption software. However, the Internet is not a 100% secure medium for communication and, accordingly DKW cannot guarantee the security of the information you send to DKW via the Internet. DKW is not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of such information.
Business Transfers. If DKW, or substantially all of its assets, were acquired, or in the unlikely event that DKW goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of DKW may continue to use your personal information as set forth in this policy.
Disclaimer. DKW does not guarantee the accuracy or validity of the information and materials on this website. DKW cannot be held responsible for any errors or omissions and accepts no liability whatsoever for any loss or damage howsoever arising.